We want you to be happy! If you are not satisfied with your
purchase and wish to refund it, we accept returns up to 14 days after delivery, if the item is unused and in its original condition. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@paradigmmed.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Before shipping the return item back to us, please contact
info@paradigmmed.com and ask for Return Authorization number (RA#).

Returns will not be accepted without an RA# as we will not be able to track your return without it.

After receiving the returned items in our warehouse, we will inspect to ensure all specified conditions (shoes, all insoles, tags and shoe box packaging in the original undamaged condition) are met and issue a refund for the full amount of the product, less any shipping cost, in the form of the original payment. We reserve the right to deny a return if items are not in the original condition.

NOTE: do not use the shoe's box as a shipping box. It will damage the shoe box and we are unable to accept the return. Place the shoe box in another box or wrap it in protective cardboard or enclosed plastic bag.

Please allow 5 - 10 business days once the returned item has been received to process the refund. 

Due to hygienic reason footcare products are non-refundable. This includes all goSeamless items, socks and Xpandasox products.

We are here to help! If you have any further questions, please don't hesitate to contact us at info@paradigmmed.com or 1 (800) 931-2739.

At this time, we do not ship outside Canada and the US.

Orders are generally processed and shipped withing 48 hours (excluding weekends & holidays).

Want to get in touch with us?

Just email us at info@paradigmmed.com and we'll get back to you as soon as possible.

Want to talk to a human?
Give us a call Monday - Friday 8:00 am to 5:00 pm (ET)

1-800-931-2739